REFUND POLICY

Welcome to Canthyst LLC! We are committed to providing you with high-quality pet supplies and ensuring your complete satisfaction with your purchase. Below is our refund policy, which includes information on the conditions, procedures, and processing time for returns and exchanges.

1. Refund Policy
We offer a 30-day money-back guarantee from the date you receive the product. If you are not satisfied with your purchase, you are entitled to a full refund upon return, provided the following conditions are met:
The product must be unused and in its original packaging.
Returned items must include all accompanying accessories, instructions, and tags.

2. Return and Exchange Process
If you need to return or exchange an item, please follow these steps:
Contact Customer Service: Please contact Canthyst LLC's customer service team via email or phone to explain your return or exchange request.
Email: mitchell@canthyst.com
Phone: 339-300-6456
Obtain Return Authorization: Our customer service team will provide you with a return authorization number and a detailed return address after confirming your request.
Preparing your return package: Please include the product, return authorization number, and a brief return description (including your order number and contact information) in the package.
Sending the item back: Return address: 861 N 23RD ST, PHILADELPHIA, PA 19130

3. Processing Time
Once we receive your return package, we will process your request within 5 business days. If your return request is approved, the refund will be processed via the original payment method. Processing time may vary depending on your bank or payment platform.

4. Disclaimer
Please note that shipping and handling fees are not covered by the refund unless the product is defective or the wrong item was shipped.

Thank you for choosing Canthyst LLC! We look forward to providing you and your pet with quality products and services!